Business Communication - I | MU Solved Question Papers | B.Com 1st Sem

[MU Solved Question Papers, Mumbai University Solved Question Papers, Business Communication - I Solved Question Papers, 2016 to 2019 ]

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In this Post you will get MU solved question papers. Subject Covered in this post is Business Communication - I of B.Com 1st Sem From 2016 to 2019). Just scroll down to access full solved papers.

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MU (Mumbai University) Solved Question Papers (MCQs)

Business Communication – I (From 2016 to 2019)

2016 (Nov)

BUSINESS COMMUNICATION – I (CBCGS)

Q.P. Code: 760200

(3 Hours)

[Total Marks: 100]

N.B: 1. All questions are compulsory.

1. (A) Explain the following terms in 2-3 sentences (any five)                10

(i) Body language: Communication through body movements is called body language. Body language is a type of nonverbal communication that relies on body movements (such as gestures, posture, and facial expressions) to convey messages. Body language may be used consciously or unconsciously. It may accompany a verbal message or serve as a substitute for speech.

(ii) Grapevine: Grapevine also known as informal communication. Grapevine arises because of the desire of the people to communicate without following the formal channel of communication. It follows no setlines, nor any definite rules, but spreads like grapevine, in any direction anywhere.

(iii) Marginal listening: Marginal listening also known as selective listening is that in which a listener occasionally raises heads to take some information from the speaker either to please him or he is agreed with the speaker’s views. The main reason of this type of listening is unrelated and uninteresting topics discussed by speaker.

(iv) E-mail Etiquette: Email etiquette is a set of code of conduct that one must follow while sending emails or answering the received emails. Email etiquette mainly depends on whom we are writing email such as business emails, friends, relatives etc.

(v) Silence as a means of communication:  In common term, silence means absence of noise but in communication, it means the absence of speech which is considered to be a very powerful form of communication. People use silence or non communication to express their reluctance, indifference or resentment smacks of ego.

(vi) Dress and grooming: It is form of non-verbal communication. It shows how a person value himself. It is the best way to put effective first impressions on the audience.

(vii) WhatsApp: It is a free messaging application which is owned by facebook. It allows users to send test messages, voice messages, share videos, make voice and video calls. It is also used by businesses in digital marketing.

(viii) Encoding: Encoding means put an idea into words. In this step the communicator organizes his ideas into a series of symbols or words which will be communicated to the intended receiver. Thus the ideas are converted into words or symbols. The words and the symbols should be selected carefully, it should be understandable and most of all it should be suitable for transmission and reception.

(B) Match the following:               5

(C) Fill in the blanks choosing the best alternative from the ones given below:              5

(1) __________is the response given by the receiver to the sender’s message.

(a) Encoding

(b) Decoding

(c) Feedback

(d) Medium

(2) ________gives legal validity to a letter.

(a) Subject line

(b) Signature

(c) Confidential notation

(d) Enclosure block

(3) _________is a form of non-verbal communication.

(a) Letter

(b) Circular

(c) Report

(d) Facial expressions

(4) Notices and circulars are examples of _________communication.

(a) Upward

(b) Downward

(c) Grapevine

(d) Horizontal

(5) Moodle is a tool for __________.

(a) Twitter

(b) E-learning

(c) WhatsApp

(d) Facebook

2017 (April)

BUSINESS COMMUNICATION – I (CBCGS)

Q.P. Code: 760202

(3 Hours)

[Total Marks: 100]

N.B: 1. All questions are compulsory.

1. (a) Explain the following terms in 2-3 sentences : (any five)                   10

(1) Feedback: Feedback indicates the result of communication. It is the key element in the communication and is the only way of judging the effectiveness of communication. It enables the sender to know whether his message has been properly interpreted or not. Systematic use of feedback helps to improve future message. Feedback, like the message could be oral, written or non verbal. It has to be collected from the receiver.

(2) Facebook: Facebook is an American social media and social networking website which is developed by mark zuckerburg and his roommates.  In addition to social networking, it also offers other products like facebook messenger, facebook watch and facebook portal. It also acquires WhatsApp and Instagram.

(3) Medium of communication: Medium of communication also known as channel of communication is the path or way through which information is transmitted throughout the organization. It is the route through which the message flows from the sender to the receiver. 

(4) Grapevine: Grapevine also known as informal communication. Grapevine arises because of the desire of the people to communicate without following the formal channel of communication. It follows no setlines, nor any definite rules, but spreads like grapevine, in any direction anywhere.

(5) Business etiquette: Business etiquette is a set of code of conduct which governs the way people interact with one another in business deals. It is simply a tool to convey good image of business within customers and suppliers.

(6) Jargon: Jargon is a specialized technical language which is understood by a group or profession. Every groups or profession has its own specialised technical terms which are not understandable for others. This is also considered to be a barrier to communication. Example of business jargon is drill down which means to look a problem in details but this term is not understandable to everyone.

(7) Listening: Listening is an essential part of spoken communication. Speaking and listening go together and oral communication cannot be effective without proper listening. Poor listening defeats the very purpose of spoken words. Listening is a deliberate effort and is much more than hearing. It requires getting the full meaning of what is being said.

(8) Communication through posters: Posters are visual forms of communication which are used to target a particular market or audience. It is a logical and cost effective method of communication which are used by business organisations in their local area.

(b) Match the following:             5

(c) Fill in the blanks choosing the best alternative from the ones given below:

(1) ------------- is converting your ideas into message.

(a) Decoding

(b) Listening

(c) Encoding

(d) Observing

(2) ------------- is an online communication system.

(a) Word

(b) E-mail

(c) SMS

(d) None of these

(3) ------------ is an example of non-verbal communication.

(a) T.V

(b) Body language

(c) Singing

(d) Teleconferencing

(4) Suggestion scheme encourages -------------- communication.

(a) Upward

(b) Downward

(c) Horizontal

(d) Diagonal

(5) ------------- is a physical barrier.

(a) Listening

(b) Closed mind

(c) Time and distance

(d) Resistance to change

2017 (Nov)

BUSINESS COMMUNICATION – I (CBCGS)

Q.P. Code: 19379

(3 Hours)

[Total Marks: 100]

Please check whether you have got the right question paper.

N.B: 1. All questions are compulsory.

Q. 1 a) Explain the following terms in 2-3 sentences: (any five)        10

1 Twitter: Twitter is an American micro blogging and social networking service on which users post and interacts with messages known as "tweets". This social media platform is used commonly by public figure and not much popular in common people.

2 Non – Verbal communication: Communication without using words or writings known as non-verbal communication. In other words, non-verbal communication means communication through physical movements and facial expressions. Gestures, posture, eye movements, etc. are examples of non-verbal communication.

3 Jargon: Jargon is a specialized technical language which is understood by a group or profession. Every groups or profession has its own specialised technical terms which are not understandable for others. This is also considered to be a barrier to communication. Example of business jargon is drill down which means to look a problem in details but this term is not understandable to everyone.

4 Self-image: Self-image is the personal view, or mental picture, that we have of ourselves. Self-image is an “internal dictionary” that describes the characteristics of the self, including such things as intelligent, beautiful, ugly, talented, selfish, and kind.

5 Feedback: Feedback indicates the result of communication. It is the key element in the communication and is the only way of judging the effectiveness of communication. It enables the sender to know whether his message has been properly interpreted or not. Systematic use of feedback helps to improve future message. Feedback, like the message could be oral, written or non verbal. It has to be collected from the receiver.

6 Horizontal communications: The flow of information between departments or people of equal level in an organizational structure may be termed as horizontal or lateral communication. The two departments may be under the same superior or may have different heads. Such communication may be written or oral. The main object of lateral communication is to co-ordinate the efforts of different departments or persons.

7 Silence: In common term, silence means absence of noise but in communication, it means the absence of speech which is considered to be a very powerful form of communication. People use silence or non communication to express their reluctance, indifference or resentment smacks of ego.

8 Grapevine: Grapevine also known as informal communication. Grapevine arises because of the desire of the people to communicate without following the formal channel of communication. It follows no setlines, nor any definite rules, but spreads like grapevine, in any direction anywhere.

b) Match the following:           05

c) Fill in the blanks choosing the best alternative from the ones given below. 05

1. ______________ is an e-learning tool.

a) WhatsApp

b) Facebook

 c) Moodle

d) Blog

2. ______________ is an optional part of business letters.

a) Date

b) Inside address

c) Letter head

d) Identification initials

3. Resistance to change is a ______________ barrier to communication.

a) Physical

b) Psychological

c) Semantic

d) Cross- Cultural

4. ______________ Communication takes place across the organizational hierarchy.

a) Upward

b) Downward

c) Diagonal

d) Horizontal

5. The Latin term ______________ is the source for the English word communication.

a) Communis

b) Communist

c) Communal

d) Community

2018 (April)

BUSINESS COMMUNICATION – I (CBCGS)

Q.P. Code: 19378

(3 Hours)

[Total Marks: 100]

Please check whether you have got the right question paper.

N.B: 1. All questions are compulsory.

Q.1 A. Explain the following terms in 2-3 sentences: (Any five)          (10)

1. Business Etiquette: Business etiquette is a set of code of conduct which governs the way people interact with one another in business deals. It is simply a tool to convey good image of business within customers and suppliers.

2. Jargon: Jargon is a specialized technical language which is understood by a group or profession. Every groups or profession has its own specialised technical terms which are not understandable for others. This is also considered to be a barrier to communication. Example of business jargon is drill down which means to look a problem in details but this term is not understandable to everyone.

3. Moodle: Moodle is a e-learning platform. It is a free open source software package which is designed to help educators to create effective online study materials for higher education. It is also used for workplace training.

4. Upward Communication: Upward communication is just the opposite of downward communication. In this communication system, the message is transmitted from the bottom of the organization upward to the top of the organization through the middle managers along with the line. Usually this includes workers grievances, suggestions and reactions.

5. Feedback: Feedback indicates the result of communication. It is the key element in the communication and is the only way of judging the effectiveness of communication. It enables the sender to know whether his message has been properly interpreted or not. Systematic use of feedback helps to improve future message. Feedback, like the message could be oral, written or non verbal. It has to be collected from the receiver.

6. Kinesics: The word kinesics literally means body movement. It stands for the way the body communicates without words, and through various movements of its parts. Communication through body movements is called body language. Body language is a type of nonverbal communication that relies on body movements (such as gestures, posture, and facial expressions) to convey messages. Body language may be used consciously or unconsciously. It may accompany a verbal message or serve as a substitute for speech.

7. Barriers to communication: Communication is the process of passing information and understanding from one person to another, anything that obstructs the free flow of communication is referred to us Barrier of communication. E.g. Problem in encoding and decoding, wrong or defective communication channel, noise in the channel etc.

8. Twitter: Twitter is an American micro blogging and social networking service on which users post and interacts with messages known as "tweets". This social media platform is used commonly by public figure and not much popular in common people.

B. Match the following: (05)

C. Fill in blanks with suitable option:       (05)

1. The process of giving an abstract idea a concrete form is called ____________.

a) Planning

b) Encoding

c) Medium

d) Decoding

2. Meetings, Speeches, Interviews are examples of _______________.

a) Non Verbal communication

b) Proxemics

 c) Oral communication

d) Written communication

3. ________________ is a two way process.

a) Order

b) Command

c) Warning

d) Communication

4. ______________ is a psychological barrier.

a) Closed mind

b) Noise

c) Language

d) Environment

5. _______________ is an informal channel of communication.

a) Paralanguage

b) Grapevine

c) Upward communication

d) Written communication

2018 (Nov)

BUSINESS COMMUNICATION – I (CBCGS)

(3 Hours)

[Total Marks: 100]

Please check whether you have got the right question paper.

N.B: 1. All questions are compulsory.

Q. 1 A. Explain the following terms in 2-3 sentences (any five) 10

1. Proxemics: Proxemics is concerned about the use of space by groups of people. Different people make use of space around them in different ways. The way a group uses the space assigned determines their respective position and interaction pattern. For example: people seated in front are considered to be bold and are the ones who initiate the conversation. Fixed and semi fixed spaces have important implication in communication.

2. Decoding: Decoding means translation of symbols encoded by the sender into ideas for understanding. Understanding the message by receiver is the key to the decoding process. The message should be accurately reproduced in the receiver’s mind. If the receiver is unable to understand the message correctly the communication is ineffective.

3. E-mail: E-mail also known as electronic mail is a method of exchanging message between people using electronic devices. Using e-mail, digital message can be sent, received, forwarded or stored.

4. Consensus

5. Moodle: Moodle is a e-learning platform. It is a free open source software package which is designed to help educators to create effective online study materials for higher education. It is also used for workplace training.

6. Business Etiquette: Business etiquette is a set of code of conduct which governs the way people interact with one another in business deals. It is simply a tool to convey good image of business within customers and suppliers.

7. Twitter: Twitter is an American micro blogging and social networking service on which users post and interacts with messages known as "tweets". This social media platform is used commonly by public figure and not much popular in common people.

8. Language barrier: In communication certain symbols are used. Such symbols may be in the form of words, pictures and actions. If words are used, the language should be simple and easily comprehensible to the subordinates. Technical and multi-syllable words should, as far as possible be avoided. The sender must use the language with which the receiver is familiar. If it is not done, then information cannot be communicated to the receiver.

B. Match the following: 05

C. Fill in the blanks choosing the best alternative from the ones given below. 05

a. Signs and __________ were mainly used when language did not exist.

i. Telegrams

ii. Letters

iii. Symbols

iv. Cell phones

b. Visual communication happens through _________.

i. Sound

ii. Pictures

iii. Language

iv. Music

c. Noise and distance are considered to be ________ barriers.

i. Cultural

ii. Physical

iii. Mechanical

iv. Semantic

d. ______________ gives legal validity to a letter.

i. Subject line

ii. Signature

iii. Enclosures

iv. Date

e. ____________ scans incoming mails

i. Virus protection software

ii. CD

iii. Filter

iv. Censor

2019 (April)

BUSINESS COMMUNICATION – I (CBCGS)

Q.P. Code: 19376

(3 Hours)

[Total Marks: 100]

Please check whether you have got the right question paper.

N.B: 1. All questions are compulsory.

Q.1 a) Explain the following terms in 2-3 sentences: (any five)       10

1. Feedback: Feedback indicates the result of communication. It is the key element in the communication and is the only way of judging the effectiveness of communication. It enables the sender to know whether his message has been properly interpreted or not. Systematic use of feedback helps to improve future message. Feedback, like the message could be oral, written or non verbal. It has to be collected from the receiver.

2. Moodle: Moodle is a e-learning platform. It is a free open source software package which is designed to help educators to create effective online study materials for higher education. It is also used for workplace training.

3. Upward communication: Upward communication is just the opposite of downward communication. In this communication system, the message is transmitted from the bottom of the organization upward to the top of the organization through the middle managers along with the line. Usually this includes workers grievances, suggestions and reactions.

4. Posture: A person can make both positive and negative impression of himself or others through his body posture. We should make efforts to ensure that our body does not send out wrong or negative signals especially during interview, meeting and other formal or informal interactions.

5. Jargon: Jargon is a specialized technical language which is understood by a group or profession. Every groups or profession has its own specialised technical terms which are not understandable for others. This is also considered to be a barrier to communication. Example of business jargon is drill down which means to look a problem in details but this term is not understandable to everyone.

6. Pretended Listening: In such listening, listener pretends to listen to what is being communicated by the speaker. They show their gestures to create an impression on the speaker is that they listen him very carefully but they are not giving their full attention.

7. Decoding: Decoding means translation of symbols encoded by the sender into ideas for understanding. Understanding the message by receiver is the key to the decoding process. The message should be accurately reproduced in the receiver’s mind. If the receiver is unable to understand the message correctly the communication is ineffective.

8. Diagonal Communication: Diagonal communication is between people who are neither in the same department nor on the same level of organizational structure. It cuts across departmental lines. It generally takes place when members cannot communicate effectively through other channels. 

b) Match the following:       5

c) Fill in the blanks choosing the best alternative from the ones given below: 5

(1) The Latin term_________ is the source for the English word communication.

(a) Communis

(b) Communist

(c) Communal

(d) Community

(2) Communication that moves from a superior to a subordinate is an example of _________communication.

(a) Upward

(b) Downward

(c) Horizontal

(d) Circular

(3) _________is a psychological barrier.

(a) Noise

(b) Abstracting

(c) Unfamiliar language

(d) Multiplicity of meaning

(4) ___________communication has reference value.

(a) Written

(b) Oral

(c) Face-to-Face

(d) Non-verbal

(5) _________ is a non-verbal feature of Oral Communication.

(a) Paralanguage

(b) Colour

(c) Map

(d) Symbol