Dibrugarh University Question Paper - Tourism and Travel Management – Arts (Nov'2018)

2018

(November)

TOURISM AND TRAVEL MANAGEMENT

(General)

Course: 502

(Skill Development for Tourism Management)

Full Marks: 80

Pass Marks: 32/24

Time: 3 hours

The figures in the margin indicate full marks for the questions

1. (a) What an elaborate note on the process of communication.                              8

Or

Give an overview of the different methods of communication.                                        8

(b) Write short notes on any two of the following:                                       5x2=10

1)         Barriers of successful communication.

2)         Body language and communication.

3)         Importance of communication.

2. (a) What is ‘teleconferencing’? What are the types of teleconferences? Explain.                  3+5=8

Or

Discuss the role of mass media in today’s society. How do they influence public opinion?    5+3=8

(b) Write short notes on any two of the following:                                       5x2=10

1)         Relevance of Fax as a means of communication.

2)         Mobile phone and student community.

3)         Conventional modes of communication.

3. (a) Define ‘personal letter’. Explain the significance of ‘personal letter’ in present context.   3+5=8

Or

Write a letter to your younger brother scolding him for having neglected his studies.       8

(b) Enumerate the important points to be incorporated while writing a job application.        8

Or

Write a letter of complaint to the Branch Manager of your bank about the non-receipt of your new cheque book.      8

4. (a) What do you understand by the word ‘presentation’? What are the tips for an effective presentation? Comment. 3+5=8

Or

Prepare a speech on the topic ‘Student and Politics’ to be delivered at a public meeting in your town.          8

(b) Point out some of the advantages of visual aids in a presentation.                                 6

Or

Precisely analyze the basic purposes of presentation.                                6

(c) Discuss briefly the various types of dialogue skills.                                  6

Or

Explain some of the characteristics of effective feedback.                  6

5. Answer any eight of the following:                                    1x8=8

a)         What is computer hardware?

b)         Write the full form of WWW.

c)          What is an ‘e-mail’?

d)         Give the definition of ‘Internet’.

e)         What do you understand by the word CPU?

f)          Name two social networking sites.

g)         Mention one etiquette of telephonic conversion.

h)         Define ‘recycle bin’.

i)           Write one example of written communication.

 

***