COVERING
8 MULTIPLE CHOICE QUESTIONS
(CORRECT
ANSWERS ARE GIVEN IN RED LETTERS)
CHOOSE THE CORRECT ANSWER
1. Feedback involves:
a.
Telling the speaker what you think of him/her
b.
Finishing what you have to say, before listening
to what the other person has in mind
c.
Checking with the
speaker if you understood correctly what was said.
2. “Communication path is circuitous”. In this context, the
word circuitous means:
a.
Begins and ends of
the sender
b.
Circumstantial demand
c.
Message and import of message
3. In effective communication, the encoder becomes a decoder
when there is
a.
Noise
b.
Audience
c.
Feedback
d.
Channel
4. Identify the correct sequence of the following:
a.
Source, Channel, Message, Receiver
b.
Source, Receiver, Channel, Message
c.
Source, Message, Receiver, Channel
d.
Source, Message,
Channel, Receiver
5. Listening is badly affected by
a.
Message overload excess of listened material
b.
High speed of speaking
c.
A sizable hearing loss physiological problem
d.
All of the above
6. Who cannot write a business letter to you?
a.
Restaurant
b.
Shopping mall
c.
Friend
d.
Sports team
7. Prior to giving a response, the receiver decodes the
perceived message and then frames the response, which is also termed as
a.
Strategic reply
b.
Feedback
c.
Endorsement
8. Interaction with peers or colleagues is referred to as
a.
Vertical communication
b.
Diagonal communication
c.
horizontal / lateral communication
9. The essence of any speech is
a.
Content
b.
Choice of words
c.
Style
10. Biased listening is a result of
a.
Prejudices
b.
Semantic problems
c.
Arguments
11. Encoding is the process in which
a. The sender
writes down the message in Morse code.
b.
The sender converts the ideas into a
message.
c. The
receiver writes the message in brief.
12. Mental turbulence refers to
a. Inability
to understand.
b.
Confusion
in the mind of the receiver.
c. Confusion
in the mind of the sender.
13. Seminars are a popular instance of ____
forum in modern-day business world.
a.
Interactive.
b. Non-interactive.
c. Experimental.
14. The choice of the strategy for writing a
sales letter is contingent upon
a.
The product.
b.
The market segment.
c.
Both the product and
the market segment.
15. Ability to communicate effectively
a. Is inborn.
b.
Can be developed.
c. Cannot be
developed.
16. Interaction among members of the same organization is called:
a. Formal
communication.
b.
Internal communication.
c. External
communication.
17. Multinational corporation with global operations employ people
from:
a. Western
countries.
b. Developed
countries.
c.
Different countries.
18. To excel in Group Discussion, it is important to develop
a.
Listening skills.
b.
Interactive skills.
c.
Speaking skills.
19. Communication network in any organization
is
a.
Internal and
external.
b.
Verbal and written.
c.
Oral and non-verbal.
20. Interactive meetings can be held through
videoconferencing by a group of people and individuals in
a.
Same location.
b.
Distant location.
c.
Different locations.
21. Sales presentations are designed and
delivered with a view to
a.
Inform about the
products.
b.
Build goodwill.
c.
Persuade the prospective buyers.
22. Multinational corporation with global
operations employ people from
a.
Western countries.
b.
Developed countries.
c.
Different countries.
23. Ability to communicate effectively
a.
is inborn
b.
can be developed
c.
cannot be developed
24. Grapevine is a kind of ____ communication.
a.
lateral
b.
formal
c.
informal
25. To excel in group discussion, it is
important to develop
a.
listening skills
b.
interactive skills
c.
speaking skills
26. The difference between a memo and letter is in the
a.
tone and style
b.
message
c.
addressee
27. The live telecast of budget and the analysis that follows in
an example of
a. Teleconferencing
b. Videoconferencing
c. news
broadcasting
28. Upward flow aid downward flow of
messages constitute
a.
Vertical Communication
b.
Horizontal Communication
c.
Diagonal Communication
29. The first and foremost objective
of any communication is
a.
To Inform
b.
To Motivate
c.
To facilitate decision-making
30. For successful presentation, the
first stage is
a.
Taking control of the audience
b.
Exercising self-control
c.
Preparation of the material
31. For effective listening, it is
necessary to have
a.
Positive attitude
b.
Ability to concentrate
c.
Positive attitude and ability to
concentrate
32. Interaction among
members of the same organization is called
a. formal
communication
b.
Internal communication
c. External
communication
33. Sales presentations are designed and delivered with a view to
a.
inform about the products
b. build
goodwill
c. persuade
the prospective buyers
34. Nonverbal Communication relies on
a.
appearance
b.
observation and interpretation
c.
body language
35. Multinational Corporations with global operations employ
people form
a. western
countries
b. developed countries
c.
different countries
36. In writing business messages, the maximum
period of time should be spent on
a.
Writing the first draft.
b.
Collecting
materials/data.
c.
Revising the final draft.
37. A resume appended to a job application is
a.
Goal oriented.
b.
Job specific.
c.
Both goal oriented and job specific.
38. A participant in a group discussion should
a.
Dominate the discussion.
b.
Make personal remarks.
c.
Listen to the views
of others intently.
FILL IN THE BLANKS
39. Communication is derived from the latin word “Cummins”
which means share.
40. The sender encodes the message which is decoded by the
receiver according to the perception of
what has been communicated.
41. The message must be designed keeping the needs of the audience in mind.
42. Ideas must be encoded
in a message from, keeping the requirement of the audience in mind.
43. The process by which the receiver confirms the message
and comprehends the intent of the sender is called feedback.
44. Intent of the message
is referred to as the objective of the
sender underlying the words.
45. Communication can be at two levels: voluntary
and involuntary.
46. Message send and message received can never be identical.
47. Awareness can improve
existing situation/relationship and make communication more effective.
48. Meaning lies not in words, but in our perception of the same.
STATE WHETHER THE FOLLOWING STATEMENTS ARE TRUE OR FALSE
1)
Anyone who talks communicates a message. False
2)
Disturbance/distractions in the environment are
a result of physical noise. True
3)
A report usually has descriptive, expository
or narrative sentences. True
4)
A sales letter is an advertisement. True
5)
A participant in a group discussion should try
to dominate the discussion. False
6)
The resume to be enclosed with an application
letter need not give the details of academic qualification, achievements and
experiences. False
7)
Feedback must always be carefully interpreted. TRUE
8)
Communication is the exchange of ideas. TRUE
9)
The encoder is the receiver of ideas. FALSE
10)
Input is another word for channel. FALSE
11)
Feedback is the message sent by the decoder to
the encoder. TRUE
12)
Communication is the transmission of verbal
and non-verbal ideas, feelings and attitudes that produces a response. FALSE
13)
The channels of communication are vertical,
horizontal and diagonal. TRUE
14)
The vertical channel of communication is used
much more frequently in most organisations than the horizontal channel. TRUE
15)
Effective speaking rests on three pillars –
verbal, visual and vocal. TRUE
16)
Kinesics is the spatial nonverbal language. FALSE, PROXEMICS
17)
Data transmission through e-mail is both
instantaneous and cost-effective. TRUE
18)
For success of communication, it is necessary to
make audience analysis and to adapt the message to their goals, interests and
needs.
19)
In the context of business communication, a
presentation refers to a talk by a designated speaker. FALSE
20)
E-mail communication can be stored and
retrieved as and when required by the sender only. FALSE
21)
The objective of any communication is just to
receive or convey a message.
22)
Informal communication takes place beyond
organizational hierarchy.
23)
The main purpose of a seminar is to share
knowledge and to get the viewpoints of equally informed persons.
24)
The guiding principle of writing collection
letters is to collect and amount and lose the customer. FALSE
25)
Upward and downward flows of messages constitute
vertical communication. True
26)
Body language is not effective in
presentation. False
27)
Listening is a significant part of any
communication process. True
28)
Modern business operations and organizations
are not confined to local limits. True
29)
Encoding is the process of interpreting the
message. False,
Decoding
30)
Advertising, media interaction and public
relation fall mainly within the domain of corporate communication. True
31)
Every presentation normally ends with a
question and answer session. True
32)
The physical presence but mental absence can
be defined as active listening. False, Passive
33)
Shannon and Weaver were the first two scholars
to propose a simple model of communication comprising a sender, a receiver and
a message. True
34)
A major barrier to the communication process
is the tendency to evaluate on the part of the receiver. True
35)
A main purpose of a seminar is to share
knowledge and to get the view-points of equally well-informed persons. True
36)
A memo is used for both internal and external
communication in business organizations.
False, Memo used for internal communication
only and business letter used for external communication.
37)
The receiver and the decoder are the one and the
same person. TRUE
38)
Grapevine is a credible and reliable channel of
communication. FALSE
39)
In the context of business communication, a
speech refers to a talk by a designated speaker. TRUE
40)
Body language always speaks the truth while the
speaker may play with words to hide the truth. FALSE
41)
Communication models are multi dimensional. TRUE
42)
The initial audience can accept or reject a
sender’s message. FALSE, HE CAN GUIDE ONLY
43)
Seminars and presentations are same. FALSE
44)
It is not necessary to have polite manners for a
leader. FALSE
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