Business Communication MCQs
Multiple
Choice Questions and Answers
1. __________is the response given by the receiver to the sender’s message.
(a) Encoding
(b) Decoding
(c) Feedback
(d) Medium
Ans: (c) Feedback
2. ________gives legal validity to a letter.
(a) Subject line
(b) Signature
(c) Confidential notation
(d) Enclosure block
Ans: (b) Signature
3. _________is a form of
non-verbal communication.
(a) Letter
(b) Circular
(c) Report
(d) Facial expressions
Ans: (d) Facial
expressions
4. Notices and circulars
are examples of _________communication.
(a) Upward
(b) Downward
(c) Grapevine
(d) Horizontal
Ans: (b) Downward
5. Moodle is a tool for
__________.
(a) Twitter
(b) E-learning
(c) WhatsApp
(d) Facebook
Ans: (b) E-learning
6. ------------- is
converting your ideas into message.
(a) Decoding
(b) Listening
(c) Encoding
(d) Observing
Ans: (c) Encoding
7. ------------- is an
online communication system.
(a) Word
(b) E-mail
(c) SMS
(d) None of these
Ans: (b) E-mail
8. ------------ is an
example of non-verbal communication.
(a) T.V
(b) Body language
(c) Singing
(d) Teleconferencing
Ans: (b) Body language
9. Suggestion scheme
encourages -------------- communication.
(a) Upward
(b) Downward
(c) Horizontal
(d) Diagonal
Ans: (a) Upward
11. ------------- is a physical barrier.
(a) Listening
(b) Closed mind
(c) Time and distance
(d) Resistance to change
Ans: (c) Time and distance
12. ______________ is an
optional part of business letters.
(a) Date
(b) Inside address
(c) Letter head
(d) Identification initials
Ans: (d) Identification
initials
13. Resistance to change
is a ______________ barrier to communication.
(a) Physical
(b) Psychological
(c) Semantic
(d) Cross- Cultural
Ans: (b) Psychological
14. ______________
Communication takes place across the organizational hierarchy.
(a) Upward
(b) Downward
(c) Diagonal
(d) Horizontal
Ans: c) Diagonal
15. The Latin term
______________ is the source for the English word communication.
(a) Communis
(b) Communist
(c) Communal
(d) Community
Ans: (a) Communis
16. The process of giving
an abstract idea a concrete form is called ____________.
(a) Planning
(b) Encoding
(c) Medium
(d) Decoding
Ans: (b) Encoding
17. Meetings, Speeches,
Interviews are examples of _______________.
(a) Non Verbal communication
(b) Proxemics
(c) Oral communication
(d) Written communication
Ans: (c) Oral
communication
18. ________________ is a two-way
process.
(a) Order
(b) Command
(c) Warning
(d) Communication
Ans: (d) Communication
19. ______________ is a
psychological barrier.
(a) Closed mind
(b) Noise
(c) Language
(d) Environment
Ans: (a) Closed mind
20. _______________ is an
informal channel of communication.
(a) Paralanguage
(b) Grapevine
(c) Upward communication
(d) Written communication
Ans: (b) Grapevine
21. The Latin
term_________ is the source for the English word communication.
(a) Communis
(b) Communist
(c) Communal
(d) Community
Ans: (a) Communis
22. Communication that
moves from a superior to a subordinate is an example of _________communication.
(a) Upward
(b) Downward
(c) Horizontal
(d) Circular
Ans: (b) Downward
23. _________is a
psychological barrier.
(a) Noise
(b) Abstracting
(c) Unfamiliar language
(d) Multiplicity of meaning
Ans: (d) Multiplicity of
meaning
24. ___________communication
has reference value.
(a) Written
(b) Oral
(c) Face-to-Face
(d) Non-verbal
Ans: (a) Written
25. _________ is a
non-verbal feature of Oral Communication.
(a) Paralanguage
(b) Colour
(c) Map
(d) Symbol
Ans: (a) Paralanguage
26. Signs and __________
were mainly used when language did not exist.
(a) Telegrams
(b) Letters
(c) Symbols
(d) Cell phones
Ans: (c) Symbols
27. Visual communication
happens through _________.
(a) Sound
(b) Pictures
(c) Language
(d) Music
Ans: (b) Pictures
28. Noise and distance are
considered to be ________ barriers.
(a) Cultural
(b) Physical
(c) Mechanical
(d) Semantic
Ans: (b) Physical
29. ______________ gives legal validity to a
letter.
(a) Subject line
(b) Signature
(c) Enclosures
(d) Date
Ans: (b) Signature
30. ____________ scans
incoming mails
(a) Virus protection software
(b) CD
(c) Filter
(d) Censor
Ans: (a) Virus protection
software
Business
Communication MCQs (True and False)
1. An Unsolicited
proposal is prepared to - Attract the
potential customer.
2. A
solicited proposal is prepared to - Meet
a specific demand.
3. Sales presentations
are made to - Persuade the buyers to buy their product.
4. Oral
presentation are made to – persuade,
inform and build goodwill.
5.
Training Presentations are made to - Inform.
6.
Monologue presentations are made without interruption and at the end the
speaker answers the questions of the audience. True
7. There are three main elements of nonverbal communication: appearance,
body language, and sounds. True
8. Nonverbal
communication relies on Appearance. True
9. Verbal communication includes both spoken
and written language. True
10. A participant in a group discussion should Listen to the views of
others intently. True
11. Interview
is a Formal conversation between the
interviewer and the interviewee.
12. A
report is a presentation and summation of facts and figures either collated or
derived. It is a logical and coherent
structuring of information, ideas and concepts. True
13. Presentations
are neither goal-oriented nor made with a specific purpose. False
14. Kinesics
– Body Language, Proxemics – spatial/space language, Para language – Verbal
language.
15. In any
interview, Knowledge-related areas apart, appearance, body language and
temperament of the candidate, too, help create a positive impression. True
16. In an
informational report, the structure is always in the form of introduction, text
and conclusion. True
17. The
need for interview arises because there are unlimited vacancies for a limited
number of aspirants. False
18. In a
seminar, the result of original research or advanced study is presented through
written reports. True
19. The
most important section of a proposal is Technical
section/Management section/Cost estimate.
20. In an
analytical report, there is identification of the problems, analysis and
interpretation. Interpretation of data
is followed by conclusions. True
21. In
recruitment of candidates, a group discussion is used as a strategy of both
Selection and elimination process. True
22. A
chronological ordering pattern is followed in listing educational
qualifications and work experiences in a resume. True
23. The
skill of report writing can be acquired by mastering the craft of writing and Learning
the scientific process of investigation, analysis and presentation. True
24. A
resume appended to a job-application is both goal-oriented and job-specific. True
25. A
report usually has a descriptive, expository or narrative sentences. True
26. A job
application letter is written to sell one’s services. True
27. For
effective participation in a group discussion one must present one’s views with
pride, vigor and excitement. True
28. The
basic requirements of a good report are clarity, conciseness, continuity and
objectivity. True
29. Proposals
and reports are same. False
30. A
participant in a group discussion should not try to dominate the discussion. True
31.
The resume to be enclosed with an application letter need not give all the
details of academic qualifications, achievements and experience. True