Types of Communication
There are three main types of
communication media through which the employee or the managers can easily
communicate.
(i) Oral or Verbal Communication: Oral
communication is the face to face communication between individuals. In dealing
face-to-face, we can judge how the other party is reacting, get immediate
feedback, and answer questions to avoid any misunderstanding. Some of the
electronic and non-electronic devices such as telephones, cell-phones
(mobiles), walkie–talkie, speakers, and audio-video presentations are some of
the examples used in verbal communication.
(ii) Written communication: Most formal
communication takes place in a written –form. It is a tangible record of
communication, messages, enquiries and instructions. Written communication is
transmitted through written words in the form of letters, circulars, memos,
reports, handbooks, manuals etc... Written communications are permanent,
tangible and verifiable. A record is maintained and, both the sender and the
receiver have access to the records for further clarification.
(iii) Non-Verbal Communication: Non-verbal
communication (NVC) refers to messages sent through human actions and behaviour
rather than through words. It is a communication exchange that does not use
words or that uses words to carry more meaning than the strict definition of
the words themselves. It often relies on facial expression, body movements,
gestures, eye- contact, handshakes, dress, posture, inflections etc
Difference
between verbal and non-verbal communication
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