Business Communication I Important Questions for Upcoming Exams
Unit 1
Q. Explain what do you understand by
the term Communication. State the nature and objectives of communication.
Briefly describe the process of Communication.
Q. "Communication is an essential
for a business concern as blood and breathing is for life.” Do you
agree? Explain the reasons for growing importance of communication.
Q. Explain the basic forms of
communication. What are the various levels at which communication takes place?
Q. What is Feed Back? Explain briefly
the importance of feedback in communication process.
Q. How Communication is made
effective? State and explain the various principles of effective communication.
Q. What is Audience Analysis? What are
the different types of audiences on which audience analysis is based? Explain
the role of audience analysis in communication.
Q. Write short notes on:
Ø Shannon and Weaver Model (First model of
Communication)
Ø David Berlo Model of Communication
Q. Distinguish between:
Ø Communication and Effective Communication
Ø Verbal and Non-verbal Communication
Ø Interpersonal and Intrapersonal Communication
Unit 2
Q. What is corporation communication?
What are its various types? Explain them briefly.
Q. What do you mean by Formal
Communication? What are its various types? Discuss its advantages and disadvantages.
Q. What do you mean by Informal
Communication or Grapevine? What are its various types? Discuss its advantages
and disadvantages.
Q. Distinguish between formal and
informal communication. How can informal communication be effectively used?
Q. What are various barriers to
communication? How can these barriers be overcome?
Q. What do you mean by communication
networks? What are its features and types?
Unit 3
Q. Explain the concept of Individual
and Group presentations. Distinguish between Individual and Group
presentations.
Q. What is Group discussion? Explain
its significance in recruitment process. Give some tips for meritorious
performance in a group discussion.
Q. How can the following help in
developing effective communication skills (Meaning and Importance)?
Ø Mock interview
Ø Seminar
Q. Write short notes on:
Ø Effective listening exercises
Ø Mock interview
Ø Seminars
Unit 4
Q. Draft letters or Memo: (Follow
previous year’s question papers) 100%
Q. What are the stages in writing a
business letter? What are the essential qualities of a good business
letter? Write a note on the various purposes for which a business
letter is written.
Q. What is a sales letter? What are
the advantages of sending a sales letter?
Q. What is a Request letter? What are
the points to be borne in mind while writing request letter? Explain its
importance.
Q. What is memo? What are its uses?
How it is different from business letter?
Q. What is collection letters? Write
briefly on the stages and nature of collection letter for nonpayment.
Q. Write short notes on:
Ø Persuasive letters
Ø Role of office memorandum
Ø Good news letters
Ø Bad news letters
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