1.
Select the right alternative: (1x4=4)
(a)
Communication network in any organisation is
(i)
Internal and external
(ii)
Verbal and written
(iii)
Oral and
nonverbal
(b) The person
who initiates the communication process is called
(i)
Decoder
(ii)
Encoder
(iii)
messenger
(c) For
successful presentation, the first stage is
(i)
Exercising self-control
(ii)
Preparation of the material
(iii)
Taking control of the audience
(d) Interactive
meetings can be held through videoconferencing by a group of people and
individuals in
(i)
Same location
(ii)
Distant location
(iii)
Different locations
2.
Find out which statement is true and which one
is false: (1x4=4)
(a)
Feedback is the message sent by the decoder to
the encoder.
(b)
Upward and downward flow of messages
constitutes vertical communication.
(c)
In oral presentation, problem arises when the
size of audience is small.
(d)
Modern business operations and organisations
are not confined to local limits.
3. Write answers
to the following questions in about 100 words: (4x4=16)
(a) Account for
the growing importance of communication in modern business organisations.
(b) List four
barriers to communication.
(c) Distinguish
between oral communication and written communication.
(d) What are
the advantages of using internet in modern business communication?
4.
(a) Define communication. Explain various
forms of communication. (2+9=11)
Or
(b) What
is feedback? Write briefly on the importance of feedback in the communicative
process. (2+9=11)
5.
(a) Describe briefly the communication network
of a modern business organisation. 11
Or
(b)
Discuss how the barriers to communication can be overcome. 11
6. (a) What
are the basic purposes of oral presentations? Write briefly about the role of visuals
aids as support to oral presentations. (3+9=12)
Or
(b) Write
briefly about the characteristics of a good speech. How would you differentiate
between a speech and a presentation? (9+3=12)
7. (a) What
is nonverbal communication? State the visual elements of nonverbal
communication. (2+9=11)
Or
(b) What
is the difference between “Listening” and “Hearing”? What are the principles of
effective listening? (2+9=11)
8. (a) Describe
various steps to be followed for sending an e-mail. 11
Or
(b) Write
briefly about the advantages and disadvantages of videoconferencing as a means
of modern communication. 11